This report tells the stories of cities around the world – from Beijing to Amsterdam, and from London to Jakarta – that are addressing urban challenges by using digital technologies to engage and enable citizens. As cities bring people together to live, work and play, they amplify their ability to create wealth and ideas. But scale and density also bring acute challenges: how to move around people and things; how to provide energy; how to keep people safe. ‘Smart cities’ offer sensors, ‘big data’ and advanced computing as answers to these challenges, but they have often faced criticism for being too concerned with hardware rather than with people. In this report we argue that successful smart cities of the future will combine the best aspects of technology infrastructure while making the most of the growing potential of ‘collaborative technologies‘, technologies that enable greater collaboration between urban communities and between citizens and city governments. How will this work in practice? Drawing on examples from all around the world we investigate four emerging methods which are helping city governments engage and enable citizens: the collaborative economy, crowdsourcing data, collective intelligence and crowdfunding.
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